Refunds and Returns

Return Policy for Bradford Watch Co. Watches.

Per our 60-Day Promise, If you’ve tried your Bradford and don’t absolutely love it, send it back within 60 days of purchase to receive a full refund, no questions asked.

To begin return process please visit this link

You should expect to receive your refund within 7-10 business days of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Receiving your Refund

We'll process a refund after we receive and process your return.

For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:

  • 5 to 10 business days for us to receive your return from the shipper
  • 3 to 5 business days for us to process your return
  • The time it takes your bank to process our refund request

We'll notify you via e-mail of your refund once we've received and processed the returned item. 

Exchanges

If you received a faulty or incomplete item and need to exchange it for the same item, call us at 949-464-7669, to request a replacement.

If you would like to exchange an item for a different one, please return the original (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.

Returns and Exchanges on Products from our Partners

Indigo Coco - Jowissa Swiss Watches
If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.

LOE - Everwood Wooden Bracelets
If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.

Pink Lucy - Kiko Wallets, Bags, Leather Goods
If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order. Please note items damaged through normal wear and tear are not eligible for return.